Q: Track My Order

To Track Your Order: Click here to login to your account on cosabella.com Click on My Orders . Click on the Order # you wish to track.

Question 1

Get a Return Shipping Label

Accepted Answer

You can create your own return shipping label following the steps in the link here after you submit your Return/Exchange

Question 2

Track My Order

Accepted Answer

To Track Your Order:

Click here to login to your account on cosabella.com
Click on My Orders.
Click on the Order # you wish to track.

Question 3

How to Measure your Bra Size

Accepted Answer

Bra sizes do not necessarily equate across brands. Some brands run large, some brands run small, some stores may fit you in your “sister size” because they do not actually have your true size in stock.

The best way to start is to measure yourself and use those most current accurate true measurements.

See our How to Measure Guide for more information on fitting a Cosabella bra.

If you would like us to double check your measurements, please use the Chat to speak with one of our Fit Specialists.

Question 4

Cosabella Collective Rewards Program

Accepted Answer

Sign up for The Cosabella Collective to get rewards points and exclusive offers!

Create an account and log in each time you order.

You can find more information here: https://www.cosabella.com/pages/cosabella-collective

Question 5

Payment Options

Accepted Answer

We accept:

Amazon Pay
Visa
MasterCard
American Express
Discover
PayPal
Google Pay
Apple Pay
Shopify Pay Installments
Cosabella eGift Cards

Question 6

Get a Gift Receipt

Accepted Answer

If you would like a gift receipt included with the order instead of a regular packing list, please add it to the order comments before you complete the checkout.

We also offer Gift Wrapping for an additional charge, and E-Gift Cards.

Question 7

Order a Gift Card

Accepted Answer

Having a hard time picking a gift? Click here to order a Digital Gift Card.

Your digital Gift Card is delivered by email to your recipient with instructions on how to redeem.

Question 8

Exchange or Return My Items

Accepted Answer

We are pleased to offer free return shipping for U.S. domestic orders. However, customers are responsible to cover return shipping costs for any additional returns related to the same order.

May we help you with a different size? Contact our Fit Specialists by phone or text at (888) 675-0828 or start a chat with us (business hours only)

Return/Exchange Instructions (US Only):

Click here to start a return or exchange.
Enter your Order # and email address (email address must be the same used to place the original order).
Select the item(s) to be returned.
Please include the invoice and note the items for return.
Please re-use the same shipping package to ensure a safe return.
Use the shipping label included with your package, create a new one via the portal, or use the QR code in the portal at a local post office.

Only items in original condition with tags intact will be accepted.

Returns/exchanges must be made within 30 days from the day of delivery. This period is extended to 6 weeks for purchases made between Thanksgiving and Christmas.

Returns/exchanges are processed within 10 business days.

All refunds will be credited to the original form of payment.

Original shipping fees are not refundable.

Domestic exchanges are shipped via ground free of charge.

Sale category item(s) are final sale and non-refundable.

Vouchers, codes, and gift cards purchased outside Cosabella.com are nonrefundable and purchases made with them are valid for exchanges only.

Question 9

Shipping Information

Accepted Answer

All orders are shipped within 2 business days from receipt. Orders placed after 12 p.m. EST will be processed the following business day (not including weekends and holidays).

Orders placed after Friday 12 p.m. EST, or during the weekend, are shipped on or before the following Tuesday.

For customers within the continental U.S. please allow up to 5 business days after order was shipped for delivery. Expedited shipping services are available.

If an item is out of stock at the time your order is placed, we will notify you if and when the item will be available prior to shipping your order.

For our latest shipping rates please see our shipping information page.

Question 10

Find My Size

Accepted Answer

We have 7 different size ranges, specifically and uniquely designed and sized.

If you would like our Fit Experts to check your size, call or text us your measurements at (888) 675-0828.

To find out more about our size ranges, like Curvy or Extended, please consult our Fit Guide.

You can also Shop By Size using our Find My Fit feature.

Check here for How to Measure help.

Question 11

Reset My Account Password

Accepted Answer

Click here to go to your account. At the top of the 'My Account' page, underneath your name, click 'Reset Password'.

Question 12

Entering a Discount Code

Accepted Answer

To enter a discount code, click on the 'Check Out' button at the bottom of your Bag. Enter your discount code at the checkout and then click on the 'Apply' button. If your code is not accepted, double check to see that you have entered the code correctly, and that it is applicable to the items in your cart. Only one discount code may be used per order.

Question 13

Care and Wash Instructions

Accepted Answer

Properly caring for your lingerie, bras and bralettes will extend their life. Wash only in cold water, delicate cycle if you must wash in machine.

Lingerie wash is recommended – it is less harsh on your delicate lingerie items.

Never dry your bras or bralettes in the dryer. Dryer heat damages elastics and fabrics.

For our Pima Cotton Bella PJs, please wash in cold water, delicate cycle and line dry. Do not dry our PJs in the dryer as this can lead to shrinkage and added wear.

Question 14

Gift Wrap My Order

Accepted Answer

Choose gift wrapping or one of our signature Cosabella Gift Boxes.

To have your order gift wrapped:

Add the item or items to your cart
Click on the link in the cart that says 'Add order notes or gift wrap'
Select 'Please gift wrap my order'

The gift wrapping fee is currently $10 but may vary depending on the time of year. Current pricing is on the site.

Gift Boxes

Gift boxes are available for purchase in 2 different sizes.

Standard box $8 - Standard boxes can accommodate bra and panty sets or lingerie pieces.
Size: 8.9 x 5.7 x 2.7 inches.
Large box $10 - Large boxes can accommodate a PJ set or two sleepwear pieces.
Size: 12.8 x 9.6 x 2.7 inches.

Question 15

Find My Past Orders

Accepted Answer

Click here to login. Click on Orders to see all of your past orders. Click the Order # to see the specific items you ordered in that order.

Question 16

Shipping Times

Accepted Answer

Most orders are shipped out of our Miami Warehouse, in Florida, within 2 business days and delivered to your address within 5 business days.

Expedited orders are shipped out the same day if placed before 12 p.m. EST.

Question 17

Schedule an Online Fit Appointment

Accepted Answer

Click here to schedule an online fit appointment with our Fit Experts.

Question 18

Military and First Responders Discount

Accepted Answer

At Cosabella, we value the service and commitment of our Military and First Responders. First responders, nurses, military, veterans and teachers can now enjoy 25% off site-wide when verified through ID.me.

Click here for more information.

Question 19

Find Store Locations

Accepted Answer

Cosabella can be found at select boutiques and department stores throughout the US and Worldwide.

For a Cosabella Fit Certified Boutique in the US, check out our Store Locator: https://www.cosabella.com/pages/store-locator

Question 20

Worldwide Shipping

Accepted Answer

Yes, we ship worldwide!

For the US, Canada, or Mexico, please use www.cosabella.com

For any other location, including the EU, please use: https://eu.cosabella.com

Question 21

New Customer Discount

Accepted Answer

We offer a new customer discount for any new customer that signs up for our email and/or sms programs.

You can sign up for emails using the sign up form on the homepage or using the pop-up form that will show up from time-to-time.

Alternatively you can use the VIP sign up link to sign up for both email and sms: https://www.cosabella.com/pages/vip-signup

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